Nova
An autonomous AI agent that handled 10K+ customer support tickets a month for a growing fintech startup.
The Challenge
PayBridge was scaling fast — 40% month-over-month growth. Their support team of 5 couldn't keep up. Average response time was 48 hours, and customer churn was climbing because of it.
They needed a way to handle repetitive support queries instantly without hiring 20 more people. And it had to integrate directly with their existing knowledge base and Slack workflows.
Our Solution
We built Nova — an autonomous AI support agent that plugged straight into PayBridge's backend:
- Ingested their entire knowledge base (300+ articles) into a vector database
- Handled account queries, transaction disputes, and feature questions automatically
- Escalated only the complex edge cases to human agents with full context
- Learned from every interaction — the system got smarter over time
Tech Stack
The Results
What the client said
Nova cut our support response time from 2 days to under 5 minutes. Our team can finally focus on building instead of answering the same questions over and over.
— Sarah Chen, Head of Operations, PayBridge